Introduction

On this page we would like to explain you what you can do in case you find issues with our Gigaset Maxwell 10.

1. Make sure that the maxwell 10 has the last actual firmware. On this page you can find an overview about the released software versions.
2. Verify if the firmware upgrade process has been performed successful by comparing the build version and DVF version of the device with the version indicated in the release notes. 
3. Check if the network connection is working properly and the device is set to the correct time and date.
4. Does the device display an error message ? -> Make a screenshot of this message.
5. If the error is only affecting a single app try to remove cache data and as a last resort all data of an app. 
6. If the error is related to the network / VoIP protocol, wireshark traces and adb logs are needed.
7. Creating a syslog.
8. Create an adb log.