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Firmware update Gigaset N720 IP

Out of the Box, the DECT manager does not know about the preferred base station software version and allows the start-up of the Base station with any software version.

Status Page -> Preferred Base station software == **.99.**.****.****

To guarantee the up to date and compatible DECT manager and Base station software you need:

  • Internet Access to Firmware update Packages at Profile.gigaset.net
  • Or the software package on a local http server

Software version DECT Manager and Base station

The Software version of the DECT manager and the Base station should always be the same.

What happens if the Software version is different:

  • It is possible the Base station does not start-up
    • Status Page -> Download Status == Failed
  • System can be unstable

Firmware update Base station is not working

If the Base station software update is not working, you have the following possibilities.

Behind the Gigaset T300/T500

Because of auto provisioning, the Gigaset T300/T500 will change the Data Server field to his own IP address, the Firmware files could not be available on the T300/T500. You have to follow the following procedure.

T300/T500

  1. Disable the Auto provisioning: Configuration - Phones - Settings - Deactivate auto provisioning.
  2. Press Apply to Deactivate

N720

  1. Change Data server URL: Settings - Management - Firmware update - Data server to : profile.gigaset.net
  2. Press Set to activate the new URL.
  3. The device will now search for new Firmware on the Gigaset server.
  4. When available, press Update Firmware to start Firmware update.

When all Devices are ready with the Firmware update, see Status Page.

T300/T500

  1. Enable the Auto provisioning: Configuration - Phones - Settings - Activate auto provisioning.
  2. Press Apply

N720

Restart the N720 so the T300/T500 can change the Data server back to the original value.

Hidden Firmware update page.

Sometimes we see that due to network issues, the Base stations are not updated. For this a hidden firmware update page is available. To access this page:

  • Login the WebGUI of the N720, then change the URL to:
  • http://<IP address of N720>/hidden_firmware_update.html

You will see the screen below.

Then enter the URL for the firmware update, this can be provided by your Hotline. Always first update the DECT manager and after successful update the Base station.

Download state is NOK

In case the download state shows “NOK” (see status page), i.e. after adding of new base station in the environment, the update job has been started again.


Settings --> Management --> Firmware Update)

 

 

 

Software Release 68

 

 

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