Gigaset Professional – EU Data Act (Regulation (EU) 2023/2854) and the handling of usage data from our products

As a manufacturer of DECT and IP-based telecommunications solutions, we take the responsible handling of data very seriously and welcome the objectives of the EU Data Act to strengthen transparency, user rights, and fair data access within the European Union.

Below, we would like to provide you with an overview of how we comply with the requirements of the regulation.

Gigaset Professional product categories

The Gigaset Professional portfolio includes three main product categories:

DECT IP systems with single- and multicells
DECT handsets
Deskphones

As network equipment all devices are connected to the Internet and send information to the Gigaset Support server. Below you find a list of the type of data that is sent to the Gigaset Support server for each product category.

The server is located in Germany. Hosting & data access is managed only by Gigaset Technologies GmbH in accordance with European data protection law.

Gigaset Redirect and Provisioning Environment (GRAPE)

The Gigaset Redirect And Provisioning Environment (GRAPE) enables secure zero-touch device deployment. As a reseller, you may remotely manage your clients and their devices.
Users may set up redirection rules and create provisioning templates – anytime, from anywhere.

Access of data

Data can be accessed by the user through the Gigaset Support server or for data stored on the device itself accessed via the device UI and/or the web UI. There is an existing diagnostic file for each product that can be downloaded by the user through the web UI.

Deletion of data

All data can be deleted by resetting the device.

Product name	Data	Details	Example	Location stored	Frequency Daily User action Reboot From remote	Measured data size
DECT single/multi cell	MAC address	MAC address of the device	58:9e:c6:0d:8c:73	Device
	MAC address	MAC address of the device	58:9e:c6:0d:8c:73	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE connection
	IP address	Local IP address if the device	192.168.1.200	Device
	IP address	Local IP address if the device	192.168.1.200	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Software version	The device software version	V2.65.0+build.8504c90	Device
	Software version	The device software version	V2.65.0+build.8504c90	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Part number	Device part number	S30852-H2716-R101	Device
	Part number	Device part number	S30852-H2716-R101	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	WAN IP	WAN IP anonymized	83.1.12.x	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Product name	Name of the product	Gigaset N870 IP PRO	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Number of connected handsets		8	Device
	Number of connected handsets		8	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Connected base stations		2	Device
	Connected base stations		2	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Connected DECT managers		1	Device
	Connected DECT managers		1	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	License	License information	FAQ - License	Device
	License	License information	FAQ - License	Gigaset.net	1/2/3	6 KB for each Gigaset.net connection
	Call logs	Handset call logs		Device
	Device settings	Settings	FAQ - Auto provisioning: Parameters	Device
			Encrypted file with settings	Saved to PC	2	> 100K Bytes Encrypted file
			Auto backup (Encrypted) to FTP server	FTP server	2	> 100K Bytes Encrypted file
	Phonebook	Local on handset		Handset
		Central	FAQ - Central phone-book.	Device / Customer server	1	XML file, size depends on number of entries
		XML	FAQ - XML Phonebooks	Device cached / Customer server	2	XML file, size depends on number of entries
		LDAP	FAQ - Online Directories Corporate (LDAP)	Device cached / Customer server	2	LDAP(S), size depends on number of entries
		XSI	FAQ - Broadsoft XSI Phone books.	Device cached / Customer server	2	HTTP(S), size depends on number of entries
	XHTML		FAQ - XHTML (RAP)	Customer server	2	XML file, size depends on offered service
	Application Server	MQTT service	FAQ - Application servers	Customer server	4	MQTT, traffic depends on offered service like AML
	Auto-provisioning	Remote configuration - XML	FAQ - Auto provisioning	Customer server	1/2/3/4	XML file, size depends on number changed settings
		Gigaset configuration server	Gigaset Redirect and Provisioning Environment (GRAPE)	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE connection
		TR-069		Customer server	1/2/3/4	File size depends on number changed settings
	System log	Syslog file to debug	FAQ - Syslog	Device		Limited file size due to low available memory
	System log	Syslog file to debug	FAQ - Syslog	Customer server	2	Syslog messages, size depends on server capacity and how long activated
	SNMP	SNMP traps	FAQ - SNMP explained	Customer server	2	Small data packages with status information
	Statistics	General statistics	FAQ - Base station events	Device
	Incidents		FAQ - Incidents	Device		Limited syslog files to analyze incidents
	Diagnostics	Systems dumps	FAQ - One button Diagnostics	Device
	DECT measurements	Local stored measurements	FAQ - DECT measurement procedure	Device
Handsets	IPUI	Handset IPUI/Serial	035edb3a92	Device
	IPUI	Handset IPUI/Serial	035edb3a92	Gigaset.net	1/2/3	≈ 600 Bytes for each Gigaset.net HTTP(S) connection
	Device type	Handset type	S700H PRO	Device
	Device type	Handset type	S700H PRO	Gigaset.net	1/2/3	≈ 600 Bytes for each Gigaset.net HTTP(S) connection
	Software version	Handset software version	1300130400	Device
	Software version	Handset software version	1300130400	Gigaset.net	1/2/3	≈ 600 Bytes for each Gigaset.net HTTP(S) connection
	Call logs	Handset call logs		Handset
	Settings / auto-provisioning		FAQ SL800H / S700H / R700H - Auto provisioning	Handset
	Settings / auto-provisioning		FAQ SL800H / S700H / R700H - Auto provisioning	Customer server	1/2/3/4	XML file, size depends on number changed settings
	SUOTA software update			SUOTA server	2	≈ 4 MB
Desktop	MAC address	MAC address of the device	589EC6918028	Device
	MAC address	MAC address of the device	589EC6918028	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE TLS connection with 2-way Authentication
	Software version	The device software version	10.1.198.162	Device
	Software version	The device software version	10.1.198.162	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE TLS connection with 2-way Authentication
	Number of conn. Exp. modules		2	Device
	Number of conn. Exp. modules		2	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE TLS connection with 2-way Authentication
	Settings	Device settings	FAQ Desktop - Settings	Device		Local stored file, plain text without password
	Auto-provisioning	Remote provisioning	FAQ Desktop - Auto Provisioning Whitepaper	Customer server	1/2/3/4	HTTP(S) XML file, size depends on number changed settings
		Remote provisioning	FAQ Desktop - Auto Provisioning Whitepaper	GRAPE	1/2/3/4	Min. 9 KB for each GRAPE TLS connection with 2-way Authentication
		TR-069		Customer server	1/2/3/4	File size depends on number changed settings
	Call logs	Device call logs		Device
	Function keys	Configured function keys		Device
	Phonebook	Local on device		Device		Size depends on number of entries
		Central		Device cached / Customer server	1/2/3	Size depends on number of entries
		LDAP		Device cached / Customer server	1/2/3	Size depends on number of entries
		XSI		Device cached / Customer server	1/2/3	Size depends on number of entries
	XHTML			Customer server	1/2/3	HTTPS(S) XML file, size depends on offered service
	Log	Syslogs		Device		Local stored file, plain text
	Log	Syslogs		Customer server	2	Size depends on server and how long activated
	SIP Trace	Device SIP trace		Device		Local stored file, plain text
	PCAP Trace	Local PCAP Trace		Device		Locally stored PCAP trace
	Memory information			Device		Local stored file, plain text
	Action URL	HTTP GET requests		Customer server	Dynamic	Short HTTP messages
GRAPE	GRAPE is an optional service that can be used by the Installer/Service provider. When not used there is no device/customer data in GRAPE
	Customer data base related fields	Country Created_at Email First_name Last_name Mobile_number Phone_number Salutation Username	Sign up	GRAPE	2
	Company data base related fields	Bank_name* Bic* City Country Created_at Delivery_city Delivery_country Delivery_postal_code Delivery_street Email* IBAN* Last_login_at Name Phone_number* Postal_code Street VAT* Website*	Company * = Optional	GRAPE	2
	Device MAC address				2
	Device Registered date/time				2
	Device Name				2
	Warranty				2
	Phone Settings				2

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